To modify the ProblemTracker general preferences, press the "General Preferences" button located on the ProblemTracker Administrator home page. You can modify the following preferences:

Record-Level Security Options

• Enable Record-Level Security
  Enables record-level security. Record-level security allows a ProblemTracker administrator to set up an environment where access to records is restricted on a user group basis. Disabling record-level security can have the benefit of faster performance since record-level security does result in more complicated database queries.

• Limit Record Visibility Selection To A User's Own Groups
  For those users with the ability to edit the visibility of a record, this option selects whether they should only be able to select from user groups that they are a member of (Yes), or whether they should be able to pick any user group (No).

• By Default Include Group "Users" For Record Visibility On Add Operation Groups
  When a record is added, it is automatically made visible to the user groups that the user reporting the record is a member of. This option selects whether the "Users" group should be included in this list of user groups (Yes) or not (No). If you intend to actually use the ability to limit visibility of records, you should select the value No (since all users are a member of the "Users" group, including this group means that all users can view any record).

• Enable Session Locking with Administrator Level Override
  A record edit locking feature is activated when the "Yes" radio button is clicked. Users who begin editing, deleting or task operations on a record will lock access to that record until moving to another operation. Record locks can be overridden by users with Administrator level privileges. When an override occurs, the Administrator is notified and asked to confirm the override. The user who's lock has been released, will receive a notification message that their operation was overridden and could not be completed. The default setting for this is "No" (i.e. Session Record Locking is disabled).

General Options

• Display Order Button on Button Bar
  The order button displays the order form in a separate browser window. If you wish to remove this button from the button bar, select "No".

• Remove Records from Database on "Delete" Operation
  This option determines whether a delete operation merely marks a record and associated records as deleted or executes a true delete and removes these records from the database. The default setting for this option is "No".

• Banner Background Color
  You can choose from several colors for the ProblemTracker Title Area.

• Title Text Color
  You can choose from several colors for the text in the ProblemTracker Title Area.

• Database Type
  You must select the correct database type or ProblemTracker will not correctly function. This value is initially set to the correct database when the product is installed.

• Date Format
  The date format supports arrangements between month, day and year fields which are common in most countries of the world. This date format will be used in all date values generated by ProblemTracker to support international date conventions. Legal formats are "mm dd yyyy"(default), "dd mm yyyy" and "yyyy mm dd".
  Important! -- the date format choice must conform to a date field format recognized by your database based on localization settings on your platform.

• Date Delimiter
  The delimiter between month, day and year fields in a date string can be selected for all date values generated by ProblemTracker to support international date conventions. Legal delimiters are the "/" (default), "-" and "." characters.
  Important! -- the delimiter choice must conform to a date field delimiter recognized by your database based on localization settings on your platform.