Overview

ProblemTracker is a web application and is accessed by using a standard web browser. Once correctly installed on a web server by the ProblemTracker Administrator, you access ProblemTracker by entering the appropriate URL into your browser.

ProblemTracker Installation Directories

The ProblemTracker web server files are installed into a different web server content directory depending upon which workgroup(s) you install, as shown in the following table.

ProblemTracker Workgroup Content Directory Software Development /ptdev Web Site Development /ptweb Additional Software Development #2 /ptdev2 Additional Software Development #3 /ptdev3 Additional Software Development #4 /ptdev4

Starting ProblemTracker

Once installed, ProblemTracker can be accessed via the following URL:

http://serverName/ContentDir/ptlogin.htm

where serverName is the TCP/IP name of the host where the ProblemTracker server software is installed, and ContentDir is the directory for the particular ProblemTracker workgroup.

For example, if you installed the software development workgroup on a server named MyServer , you would use this URL:

http://MyServer/ptdev/ptlogin.htm

This will present the ProblemTracker log in screen where you can enter your User ID and Password. If this is your first time using ProblemTracker, please see your Administrator for your User ID and Password. If you are the Administrator and this is your first time using ProblemTracker, please login using Admin as the User ID and Admin as the Password. Then please change the Password.