To indicate that the work necessary for a particular process state has been completed you should use the Task operation. You find the Task button on your ProblemTracker home page, on the query result page, or on the Button Bar.

Depending upon the current state, the appropriate fields required to be filled out for completing a task are displayed. Note that once submitted, ProblemTracker automatically advances the problem record to the next process state, and reassigns the record to the next appropriate user.