The following describes the various privileges that may be assigned to a user group. If the privilege describes one of the basic ProblemTracker operations, then a button for the operation will appear in the button bar when the user logs in only if they are a member of a group with that privilege.

Add
Members or groups with this privilege are allowed to add records.

View Fields
Members or groups with this privilege are allowed to view the fields within records.

View Attachments
Members or groups with this privilege are allowed to view attachments within records.

View Source Code List
Members or groups with this privilege are allowed to view source code files associated with records.

View Record History
Members or groups with this privilege are allowed to view record history (changes made by whom and when).

Delete
Members or groups with this privilege are allowed to delete records.

Task
Members or groups with this privilege are allowed to use the Task operation.

Edit Fields
Members or groups with this privilege are allowed to edit the fields within records.

Edit Attachments
Members or groups with this privilege are allowed to edit the attachments within records.

Edit Source Code List
Members or groups with this privilege are allowed to edit the source code files associated with records.

Query
Members or groups with this privilege are allowed to query the database for records.

Summary
Members or groups with this privilege are allowed to generate Summary reports.

History
Members or groups with this privilege are allowed to make queries into the record history database (changes made by whom and when).

Help
Members or groups with this privilege are allowed to access the help documentation.

Admin
Members or groups with this privilege allowed to perform Admin functions.

Save Group Queries
Members or groups with this privilege are allowed to add, edit, and delete group-level saved queries for any group they are a member of.

Save Group Report Formats
Members or groups with this privilege are allowed to add, edit, and delete group-level saved report formats for any group they are a member of.

Edit Record Visibility
When a record is added, it is made visible to all groups the user is a member of. Members with this privilege are allowed to explicitly select which other groups may view the record when it is added, and also change what groups may view the record at any later time. If a user does not have this privilege and Record-Level Security is enabled, then when they add a new record the visibility of the record is based on the General Preferences settings related to Record-Level Security. Typically you should add this privilege for internal users and exclude it from external users. This privilege is only meaningful if Record-Level Security is enabled. User groups without this privilege will not see the field "Make Visible to These User Groups" on the Add page.

Can Be Assignee For Add
All members of groups with this privilege appear in the Assignee list when a record is added. This allows you to limit who a record can be initially assigned to.

Edit Query Result Set
All members of groups with this privilege are allowed to perform a query and then perform an edit that affects all the records in the query result set. If a user is also a member of a group with Delete privilege, then they can perform a delete of all records matching a query.

Add Attachments via Add Page
All members of groups with this privilege are allowed to add an Attachment on the Add page (along with the original problem record). To subsequently modify attachments (Edit, Delete, or Add additional attachments), a user must also be a member of a group with the Edit Attachments privilege.

Override Record-Level Security
All members of groups with this privilege are allowed to view all the problem records, irrespective of whether or not Record-Level Security has been enabled. This is typically used to allow members of "internal" user group(s) to view records added by all other "external" user group(s) without having to be a member of every user group. Users with this privilege and with Edit Record Visibility privilege can set the visibility of any record to any set of User Groups (not just to User Groups to which they belong). This privilege is only meaningful if Record-Level Security is enabled.