Adding A Record

To add a record, press the Add button located in the Button Bar. The Add form will appear in the Dialog Area, allowing you to enter information about the problem.

ProblemTracker allows your administrator to customize the fields that appear in the bug record. Other requirements such as required fields may also apply.

As an example of a typical record, the code development sample database included with ProblemTracker has the following fields:

• Title
  A brief description of the problem

• Product
  The product for which the problem is being reported. The values of this pulldown menu can be customized.

• Platform
  The platform for which the problem is being reported. This is often used to indicate a hardware of software platform, such as Apple Macintosh or Microsoft Windows NT. The values of this pulldown menu can be customized.

• Request Type
  This is the nature of the request, generally either a bug, an enhancement, or a contractual obligation. The values of this pulldown menu can be customized.

• Severity
  Severity is a general indicator of how serious the problem is. The values of this pulldown menu can be customized.

• Problem Reported In
  Used to indicate the version number of the software where the problem was found.

• Description
  A description of the problem.

• Reported By
  Name of the person who reported the problem.

• Date Reported
  Date the problem was reported.

• Workaround
  A description of how a customer can work around this reported problem.

• Assigned To
  Name of the individual to whom this record is currently assigned for resolution. This value is chosen from a list of ProblemTracker users.

• Status
  The current status of the record. Initially this status is set to TBD.

• Fix Released In
  The version number of the software that will include a fix for this problem.

• Priority
  Used to indicate a relative order in which problems should be handled. The values of this pulldown menu can be customized.

In some cases, your ProblemTracker Administrator may have set up dependent pulldowns. Dependent pulldowns allow the value selected for one pulldown (the parent pulldown) to determine the values displayed in another pulldown (the child pulldown). When dependent pulldowns appear on the Add page, the menu option selected in the parent pulldown will limit the menu options available in the child pulldown.

If record-level security has been enabled, and your are a member of a user group that is allowed to modify the visibility of a record to user groups, a selection list will appear at the bottom of the page. This list allows you to select which user groups this record will be visible to. To select more than one user group, hold down the shift or control key while clicking.

If you are a member of a User Group that has the Add Attachment privilege, then you may add an attachment along with the problem record. To add an attachment along with the problem record, please follow the steps below.

1. Enter a meaningful description for the Attachment (this will be displayed when someone subsequently views the problem record).
2. Click the Browse button (to the right) to select the file from your local machine.
3. Click the Add button to create the problem record with an attachment.

After you have added a problem report (and if you have been given the appropriate privileges by your Administrator), you can add more file attachments and/or edit or delete existing attachments by following the directions in the Record Attachments section of the Help.