Summary reports are a way to quickly obtain an idea of the number of problem records matching a particular criteria, for instance the number of records assigned to an individual, or filed against a product.

To obtain a summary report, press the Summary button located in the button bar. The following summary reports are currently supported:

• User Summary
• Product Summary

In addition to the above reports, release 3.5 includes Preview Release 1 of our new charts and graphs feature. You can use the Charts and Graphs section of the Summary page to generate bar, pie, and line charts of statistical information related to the problem records and/or record history. The statistics that can be gathered include counts of the number of records that match certain criteria; totals, averages, minimums, or maximums of the values of Integer or Float fields in certain problem records; and the average transition time from one state to another (e.g. average number of days for a problem report to move from Scheduled to Fixed).

The statistics can be calculated for each possible value of certain fields in the problem report (e.g. each product, assignee, status, etc.). Or, the statistics can be calculated over a range of dates. For such "historical" calculations the statistics are calculated as of each date (actually as of 11:59:59 PM on that date) in the range, using the Record History to determine the actual value of the Status or Assignee as of each date (other values generally do not change and are not stored in the Record History).

The data may be further broken down (using multiple lines, stacked bars, etc.) by each possible value of certain fields in the problem report (e.g. each product, priority, assignee, etc.).

And, the statistics gathering may be limited to problem records that meet certain criteria (e.g. those for a particular release, product, or assignee).

Once you have selected what information to chart and clicked the Show Chart button at the top of the page, the information will be gathered and displayed in an interactive chart. For most charts if you move your mouse over items (legend, bars, etc.) in the chart, additional information will be displayed.

To change the look and feel of the chart, scroll down to the Chart Style Options section just below the chart and click or select new values. The chart will be immediately updated to use the new style.

Just below the Chart Style Options section is a Notes section with further information about the chart you have displayed.

If you wish to change the data which was gathered, click the Change Parameters button above the chart to return to the previous page with the parameters as you just entered them. Then modify the parameters and click Show Chart again to generate a new chart based on the updated parameters.