To view a record, you can either perform a query and press the View button located in the Action column of the report next to the desired problem record, or you can press the View button located in the Button bar and enter the record number you would like to see.

If you have been assigned permission to view the source code list, it will be displayed. Any source code file(s) associated with the problem record will be included on the source code list.

Each file on the source code list can be compared with other versions of the file. To compare the difference between two versions of a source code, click on the Differences icon to the left of the source code file name. Enter a version number for the Problem Version. If you wish to compare the oldest version of the file, leave the Problem Version field blank. Enter a version number for the Fixed Version. If you wish to compare with the latest version of the file, leave the Fixed Version field blank. Click OK to see the differences.

A history is kept for each file on the source code list. To view the history of a file between two versions, click on the History icon to the left of the source code file name. Enter a version number for the Problem Version. If you wish to see the history since the oldest version of the file, leave the Problem Version field blank. Enter a version number for the Fixed Version. If you wish to see the history through the latest version of the file, leave the Fixed Version field blank. Click OK to see the history.

To view a file attachment, click on the link below each attachment description.

If you have been assigned permission to view the record history, it will also be displayed.

A problem record can be formatted for printing from the View page by clicking on the Format for Printing button. Then, use your browser's print function to print the problem record. To return to the View page, click on the Format for Viewing button at the top of the page.