The Metrics operation is a way to generate charts and graphs based on your ProblemTracker data. Sample charts are provided by default in the ProblemTracker templates to provide examples of the charts that can be generated. This section explains each sample chart provided. For information about the operations available in the Metrics page, such as generating a chart, saving a chart or chart layout, please review the Metrics section.

The explanations of each saved chart below assume that the fields and states in the templates have not been removed or renamed. Removing or renaming record fields or workflow states may change the configuration of the saved chart or may change the results displayed by the sample saved charts. The explanations below also assume that the sample saved charts and sample chart layouts have not been modified. To generate one of the sample charts, simply select it and click the Show Chart button. To change the chart layout (for instance, from a bar chart to a line chart), simply change the Chart Layout setting after selecting the Saved Chart, then click the Show Chart button. More information on these settings can be found in the Metrics section.

Project Status (default) [Users]

This metric will generate a pie chart which displays the relative number of records in each possible state.
It is designed to give you a quick breakdown of the overall status of a project. To limit the chart to a particular project or release, select a Saved Query that only displays (matches) the records for the project or release as the value for Input Records and click Show Chart.

Add Rate [Users]

This metric will generate two dimensional line chart with the number of records added during each week for the previous 26 weeks broken down by product (one line per product that has at least one record added in the last 26 weeks).
It is designed to give you display trend information about the number of new reports (records added) for each product over the last six months.

Average Fix Time [Users]

This metric will generate a two dimensional bar chart with the average number number of days it takes to fix a problem, with one bar for each Severity. The time is calculated by using the difference between the Date Reported field and the Fix Date field of each input record.
It is designed to easily see differences in how fast particular issues are fixed based on their Severity.

Fix Rate [Users]

This metric will generate a line chart which shows the number of records that were fixed in each of the last 12 months. There is one line for each Request Type. And, the most recent month is a partial month (unless today is the last day of the month). A record is considered fixed if it moved into the Fixed state during the month.
It can be used to view the number of fixes completed each month for the previous year. It allows you to distinguish by Request Type (e.g. Bug, Enhancement).

Fix Totals [Users]

This metric will generate a stacked line chart which shows the cumulative number of records that have been fixed as of the end of each month for the last twelve months. As with Fix Rate, there is one (filled) line for each Request Type and the most recent month is a partial month (unless today is the last day of the month). A record is considered Fixed if it has moved into the Fixed state at some point prior to the end of the month.
It can be used to see running totals of issues that were fixed in the previous year, broken down by Request Type (e.g. Bug, Enhancement).

Severity Trend [Users]

This metric will generate a three dimensional bar chart that displays the number of reacords added during each of the last twelve weeks, broken down by Severity.
It can be used to see if the severity of records being added is changing over time.

Test Fail Rate [Users]

This metric will generate a line chart which displays the number of times QA rejected a fix (a record moved from "In Test" to "In Develoment") during each of the last twelve months. There is one line per product. The most recent month may be a partial month.
It is used to see how many items that were marked as Fixed, subsequently failed quality assurrance testing. Note: a single issue (record) may have failed multiple times.

Test Pass Rate [Users]

This metric will generate a line chart which displays the number of times QA accepted (passed) a fix (a record moved from "In Test" to "Tested") during each of the last twelve months. There is one line per product. The most recent month may be a partial month.
It is used to see how many items that were marked as Fixed, subsequently passed quality assurrance testing.

Workload [Users]

This metric will generate bar chart which displays the number of records assigned to each user.
This can give you a rough idea of the current workload. If you have a field which represents the actual work required for a particular item (e.g. Estimated Size), you can create your own chart to total the value(s) of that field for each user and display it in a similar fashion.