Default Email Preferences

Email notification preferences are customizable for each product, however it is very likely that these preferences (or large parts of them) are common across all products for the most part. ProblemTracker allows you to specify a default set of email notification preferences that are the initial values used when a product is added to the system.

To set the default email preferences, follow these steps:

1. From the ProblemTracker Administrator press the "Email Configuration" button.
2. Press the button labeled "Set Default Email Preferences".
3. Select the desired preferences.
4. Press OK
5. Press OK to return to the ProblemTracker Administrator.

Setting Email Preferences

To set the email preferences for a particular product, follow these steps:

1. From the ProblemTracker Administrator press the "Email Configuration" button.
2. Select the desired product from the combo box control under the "Set Email Preferences For Product" label, and press the button labeled "Set Email Preferences".
3. Select the desired preferences.
4. Press OK
5. Press OK to return to the ProblemTracker Administrator.

Setting Global Email Options

In the "Set Global Email Options" section, you have the option to select whether Text and TextArea fields that are included in the Email notification message should be truncated or fully displayed. ProblemTracker is set to truncate these fields by default. To display these fields without truncation, follow these steps:

1. From the ProblemTracker Administrator, press the "Email Configuration button.
2. Click on the "Set Global Email Options" button.
3. Select "No" from the dropdown menu for "Truncate Text and TextArea fields in notification emails".
4. Click OK

The option to include the hyperlink to view a record referenced in an email notification message can also be found in the "Set Global Email Options" section. Setting this option to Yes will include the hyperlink to view a record in the email notification messages sent according to the Email Notification Preferences. To enable the hyperlink to be displayed in the email notification messages:

1. From the ProblemTracker workgroup Administration section, click on the "Email Configuration button.
2. Click on the "Set Global Email Options" button.
3. Select "Yes" from the pulldown menu for "Include hyperlink in notification emails to view the record".
4. Click OK