ProblemTracker keeps a history of activities for all records. This history allows you to keep an audit trail of which individuals worked on a particular problem record, and when they worked on it.

To view the history for a particular record, use the View command to bring up the record. If you are allowed to view the history, it will appear on this page.

You can also run specific queries over the history records to obtain statistics, such as the number of records that underwent a particular state transition within a particular time period. To run a history query, use the History button located in the Button Bar.

The results of a History query can be exported to a *.CSV file (comma separated values format) by clicking on the "Export" button on the page where the History Query results are displayed.

The following table lists the actions documented by the record history with a description:

Action Description ADD The record was added to the database ATTACH_ADD An attachment file was added to the record ATTACH_DELETE An attachment file on this record was deleted ATTACH_EDIT An attachment file on this record was edited DELETE The record was marked as deleted EDIT The record was modified while using the Edit operation EDIT_STATUS The status of the record was changed while using the Edit operation SCC_ADD A source code file was added to this record SCC_DELETE A source code file on this record was deleted SCC_EDIT A source code file on this record was edited TASK The record was modified while using the Task operation THREAD_START A discussion thread was started THREAD_DELETE A discussion thread was deleted