Before a user can login and begin using ProblemTracker, the user must be given access to the workgroup(s). This access is given to a user within the Workgroup Management System (WMS). There are two ways to grant a user access to a workgroup:

• Select a workgroup and modify the list of users that have access
  Details on using this option are included in this Help section.

  OR

• Select a user and modify the list of workgroups he or she can access
  To use this option, go to the Editing a User's Access to Workgroups section.

To edit the list of users that can access a workgroup, login to WMS, click on the Users icon in the top button bar, select the radio button to the left of the option called "Edit User Access", then click on the Continue button. In the pulldown menu, select the workgroup you wish to edit, then click on the Edit User Access button.

The left column called "Has Access to " displays any users that are allowed to access this workgroup. The right column called "Available Users" displays users that do not yet have access to this workgroup. To allow a user to access the workgroup, click on the user in the "Available Users" column, then click on the Add button to move the user to the "Has Access to " column. To select multiple users, hold down the "CTRL" button on your keyboard while you click on the users in the "Available Users" column, then click on the Add button.

As shown in the image above, the character set of the workgroup will be displayed at the top of the page. The note at the top of the page also states that the users in the "Available Users" column are only "Non-UTF-8 users". "Non-UTF-8 Users" are users which do not have UTF-8 characters in the user id. "UTF-8 Users" are users which do have UTF-8 characters in the user id, but these users can only be added to a workgroup with UTF-8 selected as the character set. Therefore, if a workgroup has "Windows-1252" or "ISO-8859-1" selected as the character set, only "Non-UTF-8 Users" will be displayed in the "Available Users" column to be added to the workgroup.

Some basic guidelines related to user / workgroup character set compatibility:

• If a user account contains only ASCII characters (supported by ISO-8859-1 character set), this user account can be given access to any workgroup because all character sets support ASCII characters.
• If a user account contains non-ASCII characters supported by the Windows-1252 character set, this user account can be given access to any workgroup that is configured with the Windows-1252 or UTF-8 character set.
• As mentioned above, if a user account contains non-ASCII characters only supported by the UTF-8 character set, this user account can only be given access to a workgroup configured with the UTF-8 character set.

To view a user's character set, use the Edit a User operation in the License Administration section. To see a list of characters supported by each character set, review the information in the Adding a Workgroup section.

Add a User to the Workgroup's User Administration Section

The last step to be performed before a user is allowed to login and begin using a ProblemTracker workgroup is to add the user to the User Administration section of the workgroup(s) which the user is allowed to access.

Removing a User's Access to a Workgroup

To remove a user from having access to the workgroup, click on the user in the "Has Access to " column, then click on the Remove button. To select multiple users, hold down the "CTRL" button on your keyboard while you click on the users you wish to select, then click on the Remove button.