System Requirements

NetResults ProblemTracker

System Requirements

Client Requirements

Any platform on which Netscape version 6.2 or greater, or Microsoft Internet Explorer version 5.5 or greater is available.
Netscape version 6.2 or greater, or Microsoft Internet Explorer version 5.5 or greater.

Server Requirements

A 600 MHz Intel Pentium III (or compatible) system is required. An Intel Pentium 4 system (or compatible) is recommended.
For Windows 2000 Server, a minimum of 192 MB of RAM is required and 512 MB (or more) of RAM is recommended. For Windows Server 2003, a minimum of 256 MB of RAM is required and 512 MB (or more) of RAM is recommended. For Windows NT Server 4.0, a minimum of 128 MB of RAM is required and 256 MB (or more) of RAM is recommended.
50 MB of disk space to install ProblemTracker with one workgroup, plus approximately 20 MB of disk space for each additional workgroup.
Windows 2000 Server, Windows Server 2003 (32-bit version), or Windows NT 4.0 Server operating system. Windows NT Server 4.0 can not be used if you are using the UTF-8 (Unicode) character set, ProblemTracker API add-on, or ProblemTracker Add Record via Email add-on. Windows NT Server 4.0 is not recommended for use with new ProblemTracker installations as Microsoft has discontinued security fixes and support for Windows NT Server 4.0.
Microsoft Internet Information Server 4.0, 5.0, or 6.0. IIS 5.0 or 6.0 is recommended. IIS 5.0 or 6.0 is required if using the UTF-8 (Unicode) character set. IIS is included in Windows NT Server 4.0 (IIS 4.0), Windows 2000 Server (IIS 5.0), and Windows Server 2003 (IIS 6.0).
MDAC 2.5 or greater. This is included in Windows 2000 Server and Windows Server 2003. It can be downloaded for Windows NT Server 4.0.
Microsoft JET 4.0 Service Pack 5 or greater. This is included in Windows 2000 Service Pack 2 (or greater) and Windows Server 2003. It can be downloaded for Windows NT Server 4.0 and pre-SP2 versions of Windows 2000 Server.
Sun Java Runtime Environment (JRE) 1.3.1 (or greater) or Microsoft Java Virtual Machine (JVM). Sun Java is recommended for Windows 2000 Server and Windows Server 2003. Only Microsoft Java is supported on Windows NT Server 4.0.
Microsoft JScript 5.5 or greater is required. This is included with Internet Explorer 5.5 or greater (if IE 5.5+ is installed on your server, you already have JScript 5.5 or greater installed). It can also be downloaded and installed separately.
In order to integrate Source Code Control with ProblemTracker, Microsoft Visual SourceSafe Version 6.0 Server with Service Pack 5 or greater is required.

Details about how to verify that you have the proper components installed on your web server and where to download them if you do not can be found in the Preparation for Installing ProblemTracker section of this manual.

Optional Database Support

In addition to the included support for Microsoft Access, ProblemTracker can be used with the following database systems

Microsoft SQL Server 7.0 (Standard or Enterprise Edition)
Microsoft SQL Server 2000 (Standard or Enterprise Edition)
Oracle Database 8i (Standard or Enterprise Edition)
Oracle Database 9i (Standard or Enterprise Edition)
Oracle Database 10g (Standard or Enterprise Edition)

Details about how to verify that you have the proper database components installed (on your web server and/or database server) and where to download them if you do not can be found in the Preparation for Installing ProblemTracker section of this manual.

For Further Information

For further information on NetResults ProblemTracker, please browse to our web site at www.problemtracker.com. There you can find the latest product, ordering, and support information.