Welcome to NetResults ProblemTracker.

ProblemTracker is a powerful, easy-to-use Web-based collaboration tool to help companies keep track of business issues and automatically manage them to resolution. ProblemTracker is licensed for use by over 700 companies (with 25,000+ users) in over 30 countries around the world. It is used for applications including:

• Bug tracking, defect tracking, issue tracking, and quality assurance (QA)
• Life cycle management in software, hardware, and product development
• Change management and enhancement request management
• Process management
• Self-service customer support
• Help desk

Our customers are from a broad base of industries, including broadcasting, consulting, entertainment, financial, government, hardware, health care, manufacturing, pharmaceutical, retail, software, system integration, telecommunication, and transportation.

ProblemTracker is a fully Web-based system providing:

• Tracking
  Tracking reported bugs, defects,  business issues, enhancement requests, etc.
• Workflow
  Automatic routing and notification to get issues resolved.
• Process enforcement
  Managing and enforcing your company's process of resolving issues.
• Status
  Up-to-the-minute project information and status, reports, charts, and graphs to team members, project leaders, and managers everywhere to foster better communication and collaboration. 
• Communication
  Capturing discussions and sharing knowledge.
• Accountability
  History and audit trail.

ProblemTracker is very cost-effective. Most installations can recover the investment in a few short months through the increase in productivity, through the better products produced, through improved customer satisfaction, or simply by not forgetting to include the fix of  an important bug in the next release.

ProblemTracker is highly customizable and can be tailored for virtually any workflow and environment. It comes with several pre-defined database templates, each designed for a specific product area. Those currently included are:

• Software Development
• Web Site Development
• Knowledge Base (requires purchase of Knowledge Base add-on)
• Help Desk
• Support

ProblemTracker greatly simplifies the task of setting up and using an issue tracking system. Since you access ProblemTracker using a standard web browser, there is no special client software to install or administer. In addition, users on all platforms have full access to the system without any special platform specific client software.

ProblemTracker also uses industry standard web server, web browser, and database technologies so you aren't tied to a proprietary web server, client (browser), or database.

ProblemTracker is available in two versions: ProblemTracker and ProblemTracker Enterprise Edition. ProblemTracker Enterprise Edition includes all of the features of ProblemTracker plus some additional features such as Alerts and Discussion to provide improved support for enterprise wide use.