Features

• Completely web based solution - no proprietary client software is required.
• Customizable without any consulting required - the workflow and record can be changed completely by a ProblemTracker Admin user.
• Flexible user group security model allows defining access to both operations (Add, Edit, Delete, etc.) and data records.
• Individual user log in and session state ensures security.
• A "Home" page presented after log-in for each user allows instant access to records each user has submitted, records assigned to them, and all functions required to process records.
• Can add, remove, and rename all fields in the record.
• Ad hoc query mechanism allows unlimited combinations of any record field to form queries on the bug database.
• Advanced query mechanism to build intricate queries using comparison and logic operators as well as nested clauses.
• Customizable report layouts can be saved by each user of the system, or shared with other members of a user group.
• Queries and Metrics (charts) can be saved by each user of the system, or shared with other members of a user group.
• Knowledge Base feature can be set up to allow end users to search for procedures, best known methods, tech notes, etc.
• Options to allow records to be added to ProblemTracker via email or an external form used to anonymously submit issues
• Unlimited number of attachments of any file type can be made for each record.
• Integrated email can be configured to notify on a change of state or assignment; triggered by other actions performed on a record such as delete, edit, or task; to alert users of deadlines or call attention to records that are overdue; and can be set to notify users about new messages posted to discussions about a record.
• Powerful "Task" feature allows users to presented with only those fields required by the defined workflow when marking their task complete. ProblemTracker automatically advances the state and reassigns the record as defined by the workflow. "Task" allows all members of the team to follow their department's process, without any specific knowledge of the process as a whole.
• Capability to create and maintain an unlimited number of workgroups (projects) from a central interface.
• Source code control integration to associate source files with problem records.
• Multinationalization available to support Unicode character set.
• Record history keeps a audit trail of activities for all incidents.
• Can add/remove/edit users of the system.
• Self registration option enables a large number of users to quickly create new accounts with minimal Admin intervention
• Can add/remove/edit values for all fields that have a set of allowed values. Examples include product, platform, release number, etc.
• Uses industry standard database technology.
• Separate Administrator functions are also accessed via a web interface. No proprietary administrator software is required.
• No extra database software is required.

For Further Information

For further information on NetResults ProblemTracker, please browse to our web site at www.problemtracker.com. There you can find the latest product, ordering, and support information.