A log with basic information about a workgroup can be generated for troubleshooting purposes.

To log the workgroup information to a file:

1. Login to the Workgroup Management System
2. Click on the Admin icon in the Button Bar
3. Select the option Log Workgroup Information to a file
4. Click on the Continue button
5. Select a workgroup from the pulldown menu
6. Click on the Log Info button
7. Retrieve the file from the pttmp folder in the installation directory. The path will be displayed at the top of the page after the logging operation has been completed. By default, the path to retrieve the file will be

   C:\Inetpub\wwwroot\ProblemTracker\pttmp\workgroup.txt

   where C:\Inetpub\wwwroot\ProblemTracker is the installation directory and workgroup is the name of the workgroup.

The log file (workgroup.txt) will contain the following information about the workgroup.

• Basic database information stored in Workgroup Management System
• Alias information
• Web files/folders
• Permissions on this web files/folders
• IIS web server information
• MTS (Component Services) package information
• Application Pool information (only on Windows 2003)
• IP Address restriction information
• Workgroup database information
• General history information
• Detailed history information