To begin using ProblemTracker, you must have a user account. This user account may have been created for you by your ProblemTracker Administrator. The Administrator will provide you with the username and password to use when you login to ProblemTracker. If you have a username and password, proceed to the next section for a Tutorial to walk you through the basics. If you don't have a username and password, proceed to the Self Registration section below.

Self Registration

If the Self Registration feature has been enabled by your ProblemTracker Administrator, you can create your own user account. To do this, browse to the Login Page by going to:

http://servername/workgroup/ptlogin.asp

where servername is the TCP/IP name of the host where the ProblemTracker server software is installed, and workgroup is the name of the ProblemTracker workgroup (e.g. pteval) you wish to access. If you are not sure where ProblemTracker was installed on your network, please ask your ProblemTracker Administrator.

If Self Registration is available, you will see New User? Register Here below the Login button. Click on the link Register Here to reach the Self Registration form. An example of the form is displayed below.

Enter the details for your user account:

• User Id
  Unique identifier for your user account. May be up to 40 characters long.

• Password
  Login password for your account. May be up to 10 characters long.

• Confirm Password
  Re-enter the password for your account to confirm what you entered above. May be up to 10 characters long.

• Last Name
  Your last name.

• First Name
  Your first name.

• Email
  Your email address, which is used by ProblemTracker to send you email notification messages.

• Company
  Your company name

• Phone
  Your phone number

• Fax
  Your fax number

• Address 1
  The first line of your address

• Address 2
  The second line of your address

• City
  Your city

• State / Province
  Your state or province

• Zip / Pincode
  Your zip code or pincode

• Country
  Your country

• Comment
  Any other information you wish to include in your account profile

After entering the information, click on the Register button to save your new user account. A confirmation will be displayed after the user is successfully added. Click on the OK button to return to the Login Page to login and begin using ProblemTracker.