The information stored in a user account can be modified to change the contact information or to change the type of license being used by the account.

To edit a user account:

1. Login to the Workgroup Management System
2. Click on the Users icon in the top button bar
3. Select the radio button to the left of the option called Edit User, then click on the Continue button
4. In the pulldown menu, select the user account that you wish to edit, then click on the Edit button
5. Make changes to the user account information. You can edit any of the values in the user account except for the User Character Set.
6. Click on the Save button to save your changes
7. A confirmation of the operation will be displayed. Any changes to the user account will be updated in the workgroups to which the user has access.

The User Character Set listed in a user account is set based on the characters entered in the rest of the fields in the user's profile information. For example, if characters that are only supported by the UTF-8 character set are present in a user's profile, the User Character Set will be updated to reflect UTF-8. The User Character Set determines which workgroups a user can access because the User Character Set must be compatible with the workgroup's character set. For example, if a user is created with UTF-8 characters in the profile, this user account can only be given access to a workgroup with UTF-8 selected as the character set.

Some basic guidelines related to user / workgroup character set compatibility:

• If a user account contains only ASCII characters (supported by ISO-8859-1 character set), this user account can be given access to any workgroup because all character sets(all workgroups) support ASCII characters.
• If a user account contains non-ASCII characters supported by the Windows-1252 character set, this user account can be given access to any workgroup that is configured with the Windows-1252 or UTF-8 character set.
• As mentioned above, if a user account contains non-ASCII characters only supported by the UTF-8 character set, this user account can only be given access to a workgroup configured with the UTF-8 character set.

To see a list of characters supported by each character set, review the information in the Adding a Workgroup section.

Editing Restricted Users

If you are editing a user with Restricted selected as the License Type, the User Type field must be set to External. Users with External set as the user type cannot be assigned to records in the ProblemTracker workgroups (users of this type are not displayed in the Assigned To pulldown field).