The Summary section displays workgroup information such as the number of users per license type added to each individual workgroup.

To access a summary of the number of accounts associated with each workgroup:

1. Login to the Workgroup Management System
2. Click on the Users icon in the top button bar
3. Select the option called Summary, then click on the Continue button

Summary of License Limits

At the top of the Summary page, the license limits for your installation are displayed in the Maximum Allowed (License Limit) table include:

• Static User Accounts
  The maximum number of user accounts that can be created in the License Administration section with Static selected as the license type. This limit is equal to the number of users entered for the Static License Key in the License Manager.

• Floating User Sessions
  The maximum number of users with Floating selected as the license type that can be actively logged into ProblemTracker at any given time. This limit is equal to the number of users entered for the Floating License Key in the License Manager.

• Floating User Accounts
  The maximum number of user accounts that can be created in the License Administration section with Floating selected as the license type. This limit is 10 times the number of maximum floating user sessions listed above. For example, if the maximum number of floating user sessions is 5, then the maximum number of floating user accounts is 50. This indicates that although there are 50 user accounts with the floating license type, only 5 of these user accounts can be logged in concurrently.

• Restricted User Accounts
  The maximum number of user accounts that can be created in the License Administration section with Restricted selected as the license type. This limit is equal to the number of users entered for the Restricted License Key in the License Manager.

Workgroup User Account Summary

The second table in the Summary section displays user account totals for each workgroup. The values in this table include:

• Static Users with Workgroup Access
  The number of user accounts with Static selected as the license type which have been given access to the workgroup

• Active Floating User Sessions
  The number of users with Floating selected as the license type that are currently logged into the workgroup

• Floating Users with Workgroup Access
  The number of user accounts with Floating selected as the license type which have been given access to the workgroup.

• Restricted Users with Workgroup Access
  The number of user accounts with Restricted selected as the license type which have been given access to the workgroup

Show Users Associated with a Workgroup

If you wish to see the individual user names associated with a particular workgroup in the table above, select the radio button to the left of the workgroup name, then click on the Show Users button.

• Static Users with Workgroup Access
  The user names with Static selected as the license type which have been given access to the workgroup

• Active Floating User Sessions
  The user names with Floating selected as the license type that are currently logged into the workgroup

• Floating Users with Workgroup Access
  The user names with Floating selected as the license type which have been given access to the workgroup

• Restricted Users with Workgroup Access
  The user names with Restricted selected as the license type which have been given access to the workgroup

A summary of the totals for each category listed above is displayed at the bottom of the page as in the example below.

Logging Off User Sessions

You may wish to end the active user sessions for a workgroup.

To logoff any active user sessions for a workgroup:

1. Login to the Workgroup Management System
2. Click on the Users icon
3. Select the option called Summary, then click on the Continue button
4. Click on the radio button to the left of the workgroup for which you wish to logoff the active user sessions, then click on the Logoff User Sessions button at the bottom of the page
5. A list of all active sessions will be displayed. The user name, full name, and license type will be displayed for each session. To end a session by logging off a user, click on the user session to highlight it, then click on the Logoff button. By holding down the CTRL or SHIFT key on your keyboard, you can select multiple user sessions.
6. Click OK to confirm this operation.
7. Click on the OK button to return to the Summary section.

The figure below shows an example of the User Sessions list.