NetResults Tracker: Read Me - Tracker 6.0.0 Patch A

Product

Read Me - NetResults Tracker 6.0.0 Patch A

These are the Release Notes for Patch A for NetResults Tracker version 6.0.0. Please review the information below and contact NetResults Technical Support with any questions you have before applying the patch.

Reason for the Patch

This patch fixes the following defects in release 6.0.0.

PRN 4406	When using the Add Items operation to set a Link field value, records which have been soft deleted are displayed in the selection list. This fix removes them from the list of records which are displayed.
PRN 4410	Use of Link fields in the Knowledge Base Result page can result in a System Error for some searches.
PRN 4411	When using Link fields with a case-sensitive SQL Server database, a System Error may be displayed when setting (adding items to) a link field.
PRN 4413	If you (a) have a RelNum field as a Required Task Field, (b) the second, third or fourth release number digit (item) has a larger total number of items than the first, and (c) you have selected a value for the second, third, or fourth digit which is displayed lower in the list than the last item in the first digit, a JavaScript error may be displayed.
PRN 4414	The focus does not always work properly when a RelNum field is used as a Required Task Field.
PRN 4417	When using a case-sensitive SQL Server 2005 database, a System Error may be displayed when adding a RelNum field to a Form.
PRN 4426	The Task Records in State(s) privilege is not working correctly (it is ignored), when used in combination with the Task Assigned Records privilege.
PRN 4427	The Value is Public property is not enforced for the Submit Page. This applies to both Pulldown and RelNum fields. All values (items) are displayed rather than just those with the Public property.
PRN 4430	When sorting a text report (Saved Query) by a RelNum field, only the first digit in the RelNum field is used. The value of the second, third, and fourth digits are ignored.
PRN 4432	If a Saved Chart (Metric) (a) has an Input Filter value other than <All Records>, (b) the Input Filter (Saved Query) makes a reference to the History Pulldown (Product), Assignee or Status field, (c) the Saved Chart is a trend (historical) Metric, and (d) the Input Filter (Saved Query) does not explicitly reference the Deleted field (this can happen if the Deleted field is invisible for the User Group associated with the Saved Query), then a System Error may be displayed when the Saved Chart is run.
PRN 4435	Outgoing Email Rules which use a State Group in their Condition are not triggered (no email is sent even if the condition is met).

Include\		
    code_inet_dialog.inc             6/4/2007 6:00 PM
    code_linkfield_functions.inc     5/10/2007 7:43 PM
    code_sendemail_functions.inc     6/7/2007 5:47 PM
    CommonRepFunctions.inc           6/6/2007 6:29 PM
    PageDialogVerifyFields.inc       5/18/2007 5:24 PM
    PTFormFields.inc                 5/18/2007 5:24 PM
    PTQuery.inc                      6/7/2007 5:47 PM
    set_record_lock.inc              5/31/2007 5:05 PM
Report\
    topic_query_historyok.asp        6/6/2007 6:27 PM
KB\
    Item.asp                         5/10/2007 7:41 PM
    Results.asp                      6/6/2007 6:27 PM

Prior to Installing the Patch

Prior to installing this patch, you must do the following.

Verify that you are using NetResults Tracker version 6.0.0

Login to a workgroup in your installation and look in the top right. It should say Powered by NetResults Tracker version 6.0.0. If the version is not 6.0.0, do not apply this patch. Use of this patch on any version other than 6.0.0 will corrupt your data.

Backup your NetResults Tracker Installation

Details on how to backup your installation are available in the following NetResults Tracker Knowledge Base article.

Make a Backup of your NetResults Tracker Installation

Installation Instructions

After you have followed the instructions in the 'Prior to Installing the Patch' section (above), follow the instructions below to apply this patch to your NetResults Tracker installation.

On the web server machine where NetResults Tracker is installed, login to Windows as local Administrator (or an user in the local Administrators group).
Login to Workgroup Management System (WMS) as ptadmin in a new browser.
Click on Admin icon in the tool bar. Select the option (View Common Parameters used by WMS) and click the Continue button.
In the 'View Global Information' page, write down the value for Web Directory. You will need this value later in this process. By default, it will be C:\Inetpub\wwwroot\NetResultsTracker. It may be a value other than the default, if the default was overridden during the original installation.
Block all your workgroups. To block all workgroups, do the following:
1. Click on the Admin icon. Select the option (Block/Unblock Workgroups) and click the Continue button.
2. Select all the check boxes and click the Block/Unblock button.
3. The State column should display Blocked for all workgroups.
You have blocked user access to all your workgroups.
Unzip the NRT600_Patch_A.zip file into a temporary directory (for example, C:\temp). The patch should contain the following files listed in the Contents section above.
Copy the 8 patch files from the Include folder into the following directory: <Web Directory>\pttemplate\Include, where <Web Directory> is the directory you looked up in step 4. Click Yes to replace the old versions of the files.
Copy the 1 patch file from the Report folder into the following directory: <Web Directory>\pttemplate\Intranet\ Report, where <Web Directory> is the directory you looked up in step 4. Click Yes to replace the old versions of the file.
Copy the 2 patch files from the KB folder into the following directory: <Web Directory>\pttemplate\KB, where <Web Directory> is the directory you looked up in step 4. Click Yes to replace the old versions of the files.
Repair each of your workgroups. To repair each workgroup, do the following:
1. In the Workgroup Management System (WMS), click on the Repair icon.
2. Select the workgroup name from the pulldown and click on the Repair button.
3. Select ONLY Option 1 Copy Web Files and deselect (uncheck) the other two options (Option 2 and Option 3).
4. Click on the Repair Workgroup button to proceed and complete the repair operation.
This repair operation copies the patch files to each workgroup. Perform steps 10-a to 10-d (above) for each of your workgroups.
Unblock all your workgroups. To unblock all workgroups, do the following:
1. Click on the Admin icon. Select the option (Block/Unblock Workgroups) and click Continue button.
2. Select all the check boxes and click the Block/Unblock button.
3. The State column should display Active for all workgroups.
You have unblocked user access to all your workgroups.
Logoff Workgroup Management System (WMS) and close your web browser.
You have now applied Patch A to your NetResults Tracker installation.

If you have any questions regarding this patch, please contact NetResults Technical Support.

Release Announcements

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