NetResults

Read Me - NetResults Tracker 6.5.x Patch A

These are the Release Notes for Patch A for NetResults Tracker version 6.5.x (6.5.0 or 6.5.1). Please review the information below and contact NetResults Technical Support with any questions you have before applying the patch.

Reason for the Patch

This patch adds support for Firefox browser version 3.6 to NetResults Tracker version 6.5.x (6.5.0 or 6.5.1).

Contents

The patch file is included in a zip archive named NRT65x_Patch_A.zip.

The zip archive contains the following files in the following folders. All times are modification times in Pacific Time.

Include\
    CheckBrowser.inc                 3/2/2010 10:18 PM

Prior to Installing the Patch

Prior to installing this patch, you must do the following.

1. Verify that you are using NetResults Tracker version 6.5.x (6.5.0 or 6.5.1)

   Login to a workgroup in your installation and look in the top right. It should say Powered by NetResults Tracker version 6.5.0 or 6.5.1. If the version is not 6.5.0 or 6.5.1, do not apply this patch. Use of this patch on any version other than 6.5.0 or 6.5.1 may deny users from logging into the workgroup.

2. Backup your NetResults Tracker Installation

   Details on how to backup your installation are available in the following NetResults Tracker Knowledge Base article: Make a Backup of your NetResults Tracker Installation.

Installation Instructions

After you have followed the instructions in the 'Prior to Installing the Patch' section (above), follow the instructions below to apply this patch to your NetResults Tracker installation.

1. Unzip the NRT65x_Patch_A.zip file into a temporary directory (for example, C:\temp). The patch should contain the following files listed in the Contents section above.
2. On the web server machine where NetResults Tracker is installed, login to Windows as local Administrator (or an user in the local Administrators group).
3. Login to Workgroup Management System (WMS) as ptadmin in a new browser.
4. Click on Admin icon in the tool bar. Select the option (View Common Parameters used by WMS) and click the Continue button.
5. In the 'View Global Information' page, write down the value for Web Directory. You will need this value later in this process. By default, it will be C:\Inetpub\wwwroot\NetResultsTracker. It may be a value other than the default, if the default was overridden during the original installation.
6. Block all your workgroups. To block all workgroups, do the following:
   1. Click on the Admin icon. Select the option (Block/Unblock Workgroups) and click the Continue button.
   2. Select all the check boxes and click the Block/Unblock button.
   3. The State column should display Blocked for all workgroups.

   You have blocked user access to all your workgroups.

7. Copy the 1 patch file from the Include folder into the following directory: <Web Directory>\ptadmin\Include, where <Web Directory> is the directory you looked up in step 4. Click Yes to replace the old version of the file.
8. Copy the 1 patch file from the Include folder into the following directory: <Web Directory>\ptcommon\Include, where <Web Directory> is the directory you looked up in step 4. Click Yes to replace the old version of the file.
9. Copy the 1 patch file from the Include folder into the following directory: <Web Directory>\pttemplate\Include, where <Web Directory> is the directory you looked up in step 4. Click Yes to replace the old version of the file.
10. Repair each of your workgroups. To repair each workgroup, do the following:
    1. In the Workgroup Management System (WMS), click on the Repair icon.
    2. Select the workgroup name from the pulldown and click on the Repair button.
    3. Select ONLY Option 1 Copy Web Files and deselect (uncheck) the other two options (Option 2 and Option 3).
    4. Click on the Repair Workgroup button to proceed and complete the repair operation.

    This repair operation copies the patch files to each workgroup. Perform steps 10-a to 10-d (above) for each of your workgroups.

11. Unblock all your workgroups. To unblock all workgroups, do the following:
    1. Click on the Admin icon. Select the option (Block/Unblock Workgroups) and click Continue button.
    2. Select all the check boxes and click the Block/Unblock button.
    3. The State column should display Active for all workgroups.

    You have unblocked user access to all your workgroups.

12. Logoff Workgroup Management System (WMS) and close your web browser.
13. You have now applied Tracker 6.5.x Patch A to your NetResults Tracker installation.

If you have any questions regarding this patch, please contact NetResults Technical Support.