NetResults Tracker: Upgrading from ProblemTracker Versions 5.5

Product

Upgrading from ProblemTracker Versions 5.5 - 5.5.3 to 5.5.4

Before downloading ProblemTracker Enterprise Edition Version 5.5.4 (PTEE 5.5.4) or ProblemTracker Version 5.5.4 (Standard Edition), please review the information in the following sections:

License Requirements
New Features
System Requirements
Known Issues
Upgrade Preparation
Download Link and Upgrade Instructions

License Requirements for PTEE Version 5.5.4 and ProblemTracker Version 5.5.4

There are no changes in License Requirements when upgrading from Version 5.5 - 5.5.3 to Version 5.5.4.

New Features

For a more detailed list of new features and fixes in 5.5.4, click here.

System Requirements for ProblemTracker Version 5.5.4

NetResults ProblemTracker 5.5.4 has the following requirements. Listed first are the requirements for use of multinationalization features (languages other than western European languages). Multinationalization features require newer versions of web browsers and web servers as many international web features have only recently been supported (and many standards are in fact still "in progress" in this area). Listed second are the requirements if you do not require multinational support. If any of the required software listed below is not installed on your server machine (or if you do not know if it is installed), click here for instructions on how to verify that you have the appropriate software, links to download the software, and instructions on how to install it.

Multinationalization
General System Requirements

In order to use Multinationalization options (support of Non-Latin1 languages)

Latin1 languages include the following - Basque, Catalan, Danish, English, Dutch, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese, Spanish, Swedish. If you plan to use a language other than one (or more) of those listed above, your system requires the following.

Client Requirements:

Any platform on which Internet Explorer (version 5.5 or greater) or Netscape (version 6.2 or greater) is available.
Microsoft Internet Explorer (version 5.5 or greater) or Netscape (version 6.2 or greater).

Server Requirements:

A 600 MHz Intel Pentium III (or compatible) system is required. An Intel Pentium 4 system is recommended.
For Windows 2000 Server, a minimum of 192 MB of RAM is required and 512 MB (or more) of RAM is recommended. For Windows Server 2003, a minimum of 256 MB of RAM is required and 512 MB (or more) of RAM is recommended.
50 MB of disk space to install ProblemTracker with one workgroup, plus approximately 20 MB for each additional workgroup.
Windows 2000 Server or Windows Server 2003 operating system.
Microsoft Internet Information Server 5.0 or 6.0. IIS is included in Windows 2000 Server (IIS 5.0) and Windows Server 2003 (IIS 6.0).
Microsoft Data Access Components (MDAC) 2.5 or greater. This is included in Windows 2000 and Windows Server 2003.
Microsoft JET 4.0 Service Pack 5 or greater. This is included in Windows 2000 Service Pack 2 (or greater) and Windows Server 2003. It can be downloaded for pre-SP2 versions of Windows 2000 Server.
Sun Java Runtime Environment (JRE) 1.3.1 (or greater) or Microsoft Java Virtual Machine (JVM). Sun Java is recommended for Windows 2000 Server and Windows Server 2003.
Microsoft JScript 5.5 or greater is required. This is included with Internet Explorer 5.5 or greater (if IE 5.5+ is installed on your server, you already have JScript 5.5 or greater installed). It can also be downloaded and installed separately.
In order to integrate Source Code Control with ProblemTracker, Microsoft Visual SourceSafe Version 6.0 Server with Service Pack 5 or greater is required.

Optional Database Support:

In addition to the included support for Microsoft Access, ProblemTracker can be used with the following database systems:

Microsoft SQL Server 7.0 (Standard or Enterprise Edition)
Microsoft SQL Server 2000 (Standard or Enterprise Edition)
Oracle Database 8i (Standard or Enterprise Edition)
Oracle Database 9i (Standard or Enterprise Edition)
Oracle Database 10g (Standard or Enterprise Edition)

If any of the required software listed above is not installed on your server machine (or if you do not know if it is installed), click here for instructions on how to verify that you have the appropriate software, links to download the software, and instructions on how to install it.

General System Requirements (if not using Multinationalization):

Client Requirements:

Any platform on which Internet Explorer (version 5.5 or greater) or Netscape (version 6.2 or greater) is available.
Microsoft Internet Explorer (version 5.5 or greater) or Netscape (version 6.2 or greater).

Server Requirements:

A 600 MHz Intel Pentium III (or compatible) system is required. An Intel Pentium 4 system is recommended.
For Windows 2000 Server, a minimum of 192 MB of RAM is required and 512 MB (or more) of RAM is recommended. For Windows Server 2003, a minimum of 256 MB of RAM is required and 512 MB (or more) of RAM is recommended. For Windows NT Server 4.0, a minimum of 128 MB of RAM is required and 256 MB (or more) of RAM is recommended.
50 MB of disk space to install ProblemTracker with one workgroup, plus approximately 20 MB for each additional workgroup.
Windows 2000 Server, Windows Server 2003, or Windows NT Server 4.0 operating system. Windows NT Server 4.0 can not be used if you are using the UTF-8 (Unicode) character set, ProblemTracker API add-on, or ProblemTracker Add Record via Email add-on. Windows NT Server 4.0 is not recommended for use with new ProblemTracker installations as Microsoft has discontinued security fixes and support for Windows NT Server 4.0.
Microsoft Internet Information Server 4.0, 5.0, or 6.0. IIS 5.0 or 6.0 is recommended. IIS 5.0 or 6.0 is required if using the UTF-8 (Unicode) character set. IIS is included in Windows NT Server 4.0 (IIS 4.0), Windows 2000 Server (IIS 5.0), and Windows Server 2003 (IIS 6.0).
Microsoft Data Access Components (MDAC) 2.5 or greater. This is included in Windows 2000 and Windows Server 2003. It can be downloaded for Windows NT 4.0.
Microsoft JET 4.0 Service Pack 5 or greater. This is included in Windows 2000 Service Pack 2 (or greater) and Windows Server 2003. It can be downloaded for Windows NT Server 4.0 and pre-SP2 versions of Windows 2000 Server.
Sun Java Runtime Environment (JRE) 1.3.1 (or greater) or Microsoft Java Virtual Machine (JVM). Sun Java is recommended for Windows 2000 Server and Windows Server 2003. Only Microsoft Java is supported on Windows NT Server 4.0.
Microsoft JScript 5.5 or greater is required. This is included with Internet Explorer 5.5 or greater (if IE 5.5+ is installed on your server, you already have JScript 5.5 or greater installed). It can also be downloaded and installed separately.
In order to integrate Source Code Control with ProblemTracker, Microsoft Visual SourceSafe Version 6.0 Server with Service Pack 5 or greater is required.

Optional Database Support:

In addition to the included support for Microsoft Access, ProblemTracker can be used with the following database systems

Microsoft SQL Server 7.0 (Standard or Enterprise Edition)
Microsoft SQL Server 2000 (Standard or Enterprise Edition)
Oracle Database 8i (Standard or Enterprise Edition)
Oracle Database 9i (Standard or Enterprise Edition)
Oracle Database 10g (Standard or Enterprise Edition)

If any of the required software listed above is not installed on your server machine (or if you do not know if it is installed), click here for instructions on how to verify that you have the appropriate software, links to download the software, and instructions on how to install it.

Known Issues in ProblemTracker Version 5.5.4

Currently, there are no known issues for this version.

Upgrade Preparation

This section provides information about changes and new features in Version 5.5.4 and how to enable them in your installation.

Performance Tip

For optimal performance, it is recommended that 127.0.0.1 or localhost be entered as the SMTP Mail Server in the Outgoing Mail Server Configuration. This allows the email notifications generated by ProblemTracker to be processed as quickly as possible by your mail server. This could provide improved performance for operations in ProblemTracker that generate email notification messages such as Add, Task, and Edit. If your mail server is located on the same machine as ProblemTracker, you simply need to enter "127.0.0.1" or "localhost" into the SMTP Email Server field in the Outgoing Mail Configuration. For more information, please review the General Email Configuration Help section of the Administrative Help Guide. If your mail server is not located on the same machine as ProblemTracker, please use the information in the Performance Tuning FAQ entry to set up the SMTP Mail Server that is included with Internet Information Server and have this server forward the email to your actual mail server.

Additional Options to Add to Your ProblemTracker Installation

For information on purchasing the following options, contact NetResults Sales.

Knowledge Base

ProblemTracker has a Knowledge Base feature available. This feature will allow you to create and publish articles that can be searched by your end users.

Add API

An API is available to add records to ProblemTracker from external applications.

Adding Records via Email

ProblemTracker has a feature which allows records to be added to ProblemTracker by sending an email.

Download Link and Upgrade Instructions

Download Information

Please browse to the ProblemTracker 5.5.4 Download Request page, enter the license information from your current ProblemTracker installation, enter your name & email address, and click the Request Download Link button. An email with a link you can use to download ProblemTracker 5.5.4 or ProblemTracker Enterprise Edition 5.5.4 will be sent to you.

Upgrade Instructions

For Upgrade Instructions, please refer to the Upgrading from Versions 5.5 - 5.5.3 to Version 5.5.4 section of the Version 5.5.4 readme.

Support Resources

If you have feedback or questions about this release, please contact NetResults Technical Support for assistance. An Online Help document is also available for this release. If you receive any errors during the installation, upgrade process, or while using ProblemTracker, please consult the Installation Errors section of the FAQ and/or the Known Issues section of this page.

Release Announcements

If you would like to be notified automatically by email when the next NetResults Tracker release is available, sign up for the NetResults Tracker Release Announcements Mailing List.