Using the Customer Bug Page

ProblemTracker includes a page that you may use on your external web site to allow your customers to file bug reports. The URL of this page is:

http://serverName/versionDir/Internet/user_add.htm

where serverName is the TCP/IP name of the host where the ProblemTracker server software is installed, and versionDir is the content subdirectory ("ptweb" or "ptdev") of the ProblemTracker workgroup you wish to access.

For example, if you installed the software development workgroup on a server named MyServer , you would use this URL:

http://MyServer/ptdev/Internet/user_add.htm

All problems reported using this web page are filed as having been reported by a special built-in user named "Inet" so that you can quickly identify (or search for) problems reported using the Customer Bug Page.

You can control which fields are displayed on the Customer Bug Page by setting the Include in Inet Page property of each field to Yes or No as appropriate (those with the property set to Yes will appear in the Customer Bug Page). For information on setting this property, see the Customizing the Data Record section of the Administration Guide.

You can also control which option menu values are displayed for fields of type Pulldown, by checking (setting) the Public property of each option menu item that you wish to be displayed in the Customer Bug Page. For information on setting this property, see the Customizing Menu Values section of the Administration Guide.

If you decide to incorporate the customer bug reporting page into your web site, you should use the user authentication provided by your web server to limit access to the rest of your ProblemTracker installation. Please click here for information on how to apply security to your ProblemTracker installation.

Customizing the Customer Bug Page

You can customize the customer bug page to match your web site look and feel. To do this, follow these steps:

1. From the ProblemTracker Administrator, press the "Inet Page Options" button.
2. On the form displayed, enter the following fields:
   • Background Color
     Enter the HTML color code for the desired background color. This field must be of the format #XXXXXX.
   • Custom HTML (Top of Page)
     Enter any HTML source you would like to appear at the top of the page. Note that all other file references must be fully qualified, relative paths will probably not work.
   • Custom HTML (Bottom of Page)
     Enter any HTML source you would like to appear at the bottom of the page. Note that all other file references must be fully qualified, relative paths will probably not work.
3. Press the OK button