Overview

ProblemTracker is fully integrated with Internet standard SMTP email, supporting the following features:

Outgoing Mail Features

• Email Notification messages can be sent to users and groups triggered by an action performed on a record (adding, editing, tasking, deleting) or a change in status or assignment
• Alerts messages can be sent to users and groups at a designated date and time as a reminder about a record or a means of escalating a record.
• Discussion messages can be sent to users and groups to invite them to participate in a discussion or to notify them about a new post to a discussion.

Incoming Mail Feature

• The Adding Records via Email feature allows issues to be created in ProblemTracker from incoming email messages

To configure settings related to email features:

1. Login to the workgroup as Admin
2. Click on the Admin icon
3. Click on the Email Configuration button

The following sections provide details of setting the Outgoing and Incoming Mail configuration:

• Email Notification Messages
• Examples of Email Notification Messages
• Outgoing Mail Server Configuration and Global Options
• Setting Email Notification Preferences
• Incoming Mail Configuration
• Sending an Administrative Email