The List Users operation allows you to view details about all users in a list format.

To access a list of all user accounts in your ProblemTracker installation:

1. Login to the Workgroup Management System
2. Click on the Users icon in the top button bar
3. Select the option called List Users, then click on the Continue button

At the top of the List All User Accounts page, the total maximum number of accounts and currently used accounts are displayed.

• Maximum Allowed Static User Accounts
  The maximum number of user accounts that can be created with Static selected for the license type. This limit is equal to the number of users entered for the Static License Key in the License Manager.

• Currently Used Static User Accounts
  The total number of user accounts created with the Static selected as the license type

• Maximum Allowed Floating User Accounts
  The maximum number of user accounts that can be created with Floating selected for the license type. This limit is equal to 10 times the number of users entered for the Floating License Key in the License Manager. For example, if 5 users are listed for the Floating License Key, a maximum of 50 floating user accounts can be created.

• Currently Used Floating User Accounts
  The total number of user accounts created with the Floating selected as the license type

• Maximum Allowed Restricted User Accounts
  The maximum number of user accounts that can be created with Restricted selected for the license type. This limit is equal to the number of users entered for the Restricted License Key in the License Manager.

• Currently Used Restricted User Accounts
  The total number of user accounts created with the Restricted selected as the license type

The table shows user profile information for user accounts such as User Id, Full Name, Email Address, Company Name, License Type, and the workgroups which the user is allowed to access.

User Operations

Click on the View User icon to view the user profile information for a user account. A second window will be launched to display the user's account information.

Click on the Edit User icon to edit the user profile information for a user account. Make the desired changes to the user profile information, then click on the Save button to save the changes. More information about editing user account information can be found in the Editing a User section.

Click on the Delete User icon to delete a user account. You will only be able to delete a user account if it has been deleted from the User Administration section of all workgroups in which the account was added. More information about deleting user accounts can be found in the Deleting a User section.

Click on the Edit Workgroup Access for User icon to add or remove access to workgroup(s) for this user account. More information on editing the workgroup access for a user account can be found in the Editing a User's Access to Workgroups section.