NetResults Tracker Online Hosted Service Pricing
On-Demand Hosted Service
NetResults Tracker Online is an ASP hosted offering of NetResults Tracker. Just like NetResults Tracker, there are two versions:
- NetResults Tracker Standard Edition (NRT-SE) Online
- NetResults Tracker Enterprise Edition (NRT-EE) Online
They are available through monthly subscription and are priced based on the number of user accounts you subscribe to. A subscription includes:
- Full use of NetResults Tracker Standard or Enterprise Edition features (except for source code integration)
- Automatic updates at no extra cost
- Automatic data backup
- Product support at no extra cost
The prices per user account are:
| Number of User Accounts | Standard Edition Monthly Standard User Account Fee | Enterprise Edition Monthly Standard User Account Fee | Standard/Enterprise Edition Monthly Restricted* User Account Fee |
|---|---|---|---|
| 1 to 25 | $19 | $22 | $10 |
| 26 to 50 | $18 | $21 | $10 |
| 51 to 100 | $17 | $20 | $9 |
| 101 to 200 | $16 | $19 | $9 |
| For more pricing information or to order: | Subscribe Now! | Subscribe Now! | Subscribe Now! |
* Support Customer (Restricted) Accounts are intended for your support and helpdesk customers who need only limited functionality, such as reporting issues, checking status on issues they have reported, and running text reports (Saved Queries) on the Home page to view summaries of issues they have reported. See the Help section which explains the features that are (and are not) available to Restricted users. More information on accounts for your customers and partners.
Add-on Options Pricing
| Products | Price |
|---|---|
| Submit via Web (Inet Page) for your unlicensed support customers ( details ) Allows your anonymous users (users without user accounts) to submit issues via the Web. For users who need to submit issues, but do not need to track the status. If your users need to track status as well as submit issues, please get them the standard NRT-SE Online user accounts, NRT-EE Online user accounts, or Restricted user accounts. |
$35/month for up to 500 issues/month; $65/month for up to 1,000 issues/month; $150/month for up to 2,500 issues/month; $275/month for up to 5,000 issues/month; Contact Sales for over 5,000 issues/month |
| Submit via Email ( details ) Allows your users to submit issues by sending emails. |
$35/month for up to 500 issues/month; $65/month for up to 1,000 issues/month; $150/month for up to 2,500 issues/month; $275/month for up to 5,000 issues/month; Contact Sales for over 5,000 issues/month |
| Knowledge Base ( demo, details ) Allows you to create searchable knowledge base and publish the knowledge base on your Web site. |
$75/month |
| Additional Special Backup Requested by Customer In addition to the regular backup (which is free), customer can request for additional backup or restore. |
$50 each time |
| Data Migration from NRT Online We can export your NRT Online data so that you can import them to your internal NRT installation |
$50 each time |
With your subscription, your credit card is billed at the beginning of each monthly service period. You can cancel your subscription anytime, but no refunds will be given on the remaining unused service period.