NetResults Tracker Software License Pricing
Software License
NetResults Tracker is installed on a server. Each end user must have a license to use NetResults Tracker. Three types of user licenses are available: Static, Floating, and Restricted.
Static ("Named" or "Dedicated") Licenses: Best for frequent users, who receive a dedicated license to log into NetResults Tracker at any time.
Floating Licenses: Best for occasional users, who share a pool of licenses among a predetermined pool of users (the number of allowable predetermined users is equal to ten times the number of floating licenses purchased). Most customers have found that one floating license for every 2 to 3 potential users works effectively.
Restricted Access ("Support Customer") Licenses: Intended for use by your customers when NetResults Tracker is used as a Customer Relationship Management application (e.g., as help desk system or automated support portal). Restricted licenses are used by your customers to interact with you (to report issues, check status of reported issues, view summaries of reported issues), but these licenses limit their access to only a few functions.
| Licenses | NetResults Tracker Standard Edition (NRT-SE) | NetResults Tracker Enterprise Edition (NRT-EE) |
|---|---|---|
| Static Licenses ( details ) | $225 per license | $270 per license |
| Floating Licenses ( details ) | $495 per license | $570 per license |
| Restricted Access Licenses ( details ) | $50 per license | $50 per license |
| Quantity Pricing | See Order Form or contact NetResults Sales | See Order Form or contact NetResults Sales |
| 1 Year of Software Updates and Support (maintenance) | 20% of license when purchased with license | 20% of license when purchased with license |
| For more pricing information or to order: | NRT-SE Order Form | NRT-EE Order Form |
Add-on Options
| Products | NetResults Tracker Standard Edition (NRT-SE) | NetResults Tracker Enterprise Edition (NRT-EE) |
|---|---|---|
| Submit via Web for your unlicensed support customers ( details ) Allows your unlicensed users (users without Named, Floating, or Restricted licenses) to submit issues via the Web. For users who need to submit issues, but do not need to track the status. If your users need to track status as well as submit issues, please get them either Named, Floating, or Restricted licenses. |
$1,195 per installation | Free (bundled with NRT-EE) |
| Submit via Email ( demo, details ) Allows your users to submit issues by sending emails. |
$1,195 per installation | $1,195 per installation |
| Knowledge Base ( demo, details )
Allows you to create searchable knowledge base and publish the knowledge base on your Web site. |
$1,195 per installation | $1,195 per installation |
| Software Development Kit (SDK / API) ( details, sample ) Allows your applications and devices to report issues to NetResults Tracker directly. |
$1,495 per client application | $1,495 per client application |
| Migrate data from NRT Online to your in-house NetResults Tracker | $50 each time | $50 each time |
Notes:
- Quantity discount prices apply only if you purchase the licenses at the same time.
- For new installations, Software Updates and Support is provided at no charge for 30 days.
- Software updates and support are provided only to customers whose Software Updates and Support subscription is current for each license.
- License fees are one-time fees.
Software Updates and Support
Software Updates and Support (SUS) for NetResults Tracker Standard Edition and NetResults Tracker Enterprise Edition includes software updates (including new versions) as well as email-based support (Monday through Friday, 6:00 am to 5:00 pm Pacific Time, excluding holidays). Although support requests are initiated via email, our technical support staff will respond via phone, fax, email, NetMeeting or whichever medium is best suited to resolve your problem.
For your installation to receive support and software updates, SUS subscriptions for all licenses must be current.
| Support | NetResults Tracker Standard Edition (NRT-SE) | NetResults Tracker Enterprise Edition (NRT-EE) |
|---|---|---|
| Software Updates and Support (SUS) | 20% of license fee, when purchased with license | 20% of license fee, when purchased with license |
| Renewal of Software Updates and Support (SUS) | 25% of license fee with current unexpired subscription |
25% of license fee with current unexpired subscription |
| Phone Support Add-on: Available Monday through Friday, 9:00 a.m. to 5:00 p.m. |
$75 per incident $325 for 5-pack of incidents $500 for 10-pack of incidents |
$75 per incident $325 for 5-pack of incidents $500 for 10-pack of incidents |
| Basic Support, Knowledge Base and Online Help | Free | Free |
| To renew your Standard Support Plan: | NRT-SE SUS Renewal Form | NRT-EE SUS Renewal Form |
NRT-SE Online and NRT-EE Online
If you are interested in the hosted version, please refer to the pricing page for NRT-SE Online and NRT-EE Online.