NetResults Tracker: Software Updates and Support (SUS) Subscription Renewal Information - Web-based Bug Tracking, Issue Tracking, Workflow/Change Management, Knowledge Base, Customer Support and Help Desk

Product

NetResults Tracker Software Updates and Support (SUS)

Subscription Renewal Information

To view and renew your Software Updates and Support (SUS) subscription, please submit the license information from your current installation. We will use this license information to display the options to renew your SUS subscription.

Find Current Installation Information

You can find the license information for your current installation by selecting Start > Programs > NetResults Tracker > License Manager on the machine on which NetResults Tracker is installed (web server). If you are using version 5 or 6, you will then need to click on the Static or Floating tab to view the license information for your Static and/or Floating license(s). If you have both Static and Floating licenses, you can enter either set of license information (you do not need to enter both). If you are using version 3.5 or earlier, use Static as the "License Type".

View SUS Subscription Renewal Information

Fill in the following fields and click "View SUS Renewal" button to view your SUS subscription renewal information.
All fields are required.

1. Provide Your Information

Your Name:	Your Name cannot be left empty.
Your Email Address:	Your privacy is important to us. We do not sell or rent your email address.

2. Provide Current Installation Information

	First, select the "License Type" of the license key you are submitting. You must only submit a Static or Floating license key. Please do not enter any other license key. Then, enter the license information (Company or User Name, Email Address, # of Licenses, and Software ID) exactly as it is displayed in the NetResults Tracker License Manager. Version 6 & 5 keys include a Company Name. Version 4 & 3 keys include a User Name.
License Type:
Company or User Name:
Email Address:	Email Address cannot be left empty.
# of Licenses:	# of Licenses cannot be left empty.
Software ID:	Allowed format: XXXX-XXXX-XXXX-XXXX Software ID cannot be left empty.

3. View SUS Renewal Information

After you click the "View SUS Renewal" button, your license information will be verified. If the license information matches information that we have on file, your SUS subscription renewal information will be displayed.

If you have any questions about your SUS subscription, please contact NetResults Sales.