NetResults

• Feature Pack 1 adds support for the Chrome (version 12.0+), Internet Explorer 10.0, and Safari 6.0 web browsers to your 6.6.1 installation.

• After you have downloaded the software, please review the Feature Pack 1 Readme for instructions on how to apply it to your installation.

• If you are upgrading to version 6.6.1 from any version 5 or earlier (e.g. 5.5.4), you will have to enter your version 6 license keys (version 5 or earlier license keys will not work with version 6). If you are already using version 6.x.x and have license keys entered, you already have the keys you need.

  Upgrading without the appropriate license keys could result in the inability to login to your workgroups (because you have more users than licenses entered), unexpected changes to your users (floating users will be converted to static users if a floating license key is not entered), and/or the inability to use certain features.

• To read about new features and fixes in this release, please visit the features page.

• After you have downloaded the software, please follow the Version 6.6.1 Installation Instructions.

• If you are upgrading to version 6.5 from any version 5 or earlier, you will have to enter your version 6 license keys (version 5 or earlier license keys will not work with version 6.5). If you are already using version 6.x.x and have license keys entered, you already have the keys you need.

  Upgrading without the appropriate license keys could result in the inability to login to your workgroups (because you have more users than licenses entered), unexpected changes to your users (floating users will be converted to static users if a floating license key is not entered), and/or the inability to use certain features.

• To read about new features and fixes in this release, please visit the features page.

• After you have downloaded the software, please follow the Version 6.5.1 Installation Instructions.

• If you are upgrading to version 6.0 from any version 5 or earlier, you will have to enter your version 6 license keys (version 5 or earlier license keys will not work with version 6). If you are already using version 6.0.x and have license keys entered, you already have the keys you need.

  Upgrading without the appropriate license keys could result in the inability to login to your workgroups (because you have more users than licenses entered), unexpected changes to your users (floating users will be converted to static users if a floating license key is not entered), and/or the inability to use certain features.

• To read about new features and fixes in this release, please visit the features page.

• After you have downloaded the software, please follow the Version 6.0.1 Installation Instructions.

• If you are upgrading from version 5.0.2 or earlier, please do not install 5.5.4 unless you have your version 5.5 Inet Page license key (this was emailed to your contact account in August 2003).
• If you are upgrading from version 4.1.1 or earlier, please do not install version 5.5.4 unless you have your version 5 license keys (your version 3.x and 4.x license keys will not work with version 5).
• Upgrading without the appropriate license keys could result in the inability to login to your workgroups (because you have more users than licenses entered), unexpected changes to your users (floating users will be converted to static users if a floating license key is not entered), and/or the inability to use certain features.

To read about new features and fixes in this release, please visit the features page.

INSTALLATION & UPGRADE INSTRUCTIONS:  Please choose one of the following links to find installation and upgrade instructions that match your current ProblemTracker version.

It is strongly recommended that you review the instructions mentioned below BEFORE you attempt to upgrade your ProblemTracker installation.

• If you are upgrading from Version 5.5 - 5.5.3 to Version 5.5.4, click here for upgrade instructions.
• If you are upgrading from Version 5.0 - 5.0.2 to Version 5.5.4, click here for upgrade instructions.
• If you are upgrading from Version 4.1 - 4.1.1 to Version 5.5.4, click here for upgrade instructions.
• If you are upgrading from Version 4.0 - 4.0.3 to Version 5.5.4, click here for upgrade instructions.
• If you are upgrading from Version 3.0 - 3.6.1 to Version 5.5.4, click here for upgrade instructions.
• If you are upgrading from Version 2.x, please contact Technical Support for upgrade instructions.

• If you are upgrading your ProblemTracker installation from a previous version, please do not install Version 5.0.2 until you have your Version 5 license keys (your Version 3.x and 4.x license keys will not work with Version 5).  Installing Version 5.0.2 without the appropriate license keys could result in the inability to login to your workgroups (because you have more users than licenses entered) and / or unexpected changes to your users (floating users will be converted to static users if a floating license key is not entered).

To read about new features and fixes in this release, please visit the features page.

INSTALLATION & UPGRADE INSTRUCTIONS:  Please choose one of the following links to find installation and upgrade instructions that match your current ProblemTracker version.

It is strongly recommended that you review the instructions mentioned below BEFORE you attempt to upgrade your ProblemTracker installation.

• If you are upgrading from Version 5.0 - 5.0.1 to Version 5.0.2, click here for readme and installation instructions.
• If you are upgrading from Versions 4.1 - 4.1.1 to Version 5.0.2, click here for readme and installation instructions.
• If you are upgrading from Versions 4.0 - 4.0.3 to Version 5.0.2, click here for readme and installation instructions.
• If you are upgrading from Versions 3.0 - 3.6.1 to Version 5.0.2, click here for readme and installation instructions. 
• If you are upgrading from Version 2.x, please contact Technical Support for installation instructions.

• To read about new features and fixes in this release, please visit the features page. 
• Please make sure that you have the proper web server, database drivers, and (optionally) SQL Server and/or Oracle software already installed on your machine before installing or upgrading to ProblemTracker 4. The requirements have changed since ProblemTracker 3, so you should review the new requirements before upgrading.
• To install, download the self-extracting .exe file (click on the link to the left). Then login as Administrator on your web server machine. Then double-click on the self-extracting .exe file (from Windows Explorer) to start the installation. More instructions regarding the installation process are located in the readme.txt file.  
• When installing or upgrading to ProblemTracker Version 4.1.1, you will be prompted to select a server time zone by the installation setup program.  Please be sure to select the same time zone as the time zone that is set in the machine's operating system.  Failure to select the same time zone will result in incorrect date and time values in your data.  These incorrect values cannot be corrected at a later time.
• If you are using SQL Server or Oracle on a machine remote from your ProblemTracker server, you may run into an ASP script timeout error when trying to upgrade to this version from Version 4.0.3 or earlier.  Please contact NetResults Technical Support for instructions to change the ASP upgrade timeout to a larger value in order to succeed with the upgrade.
• To upgrade from ProblemTracker Version 4.1, please consult section 2.0 of the readme.txt file for instructions.  After upgrading to Version 4.1.1 from Version 4.1, login to each of your workgroups as Admin, click on the Admin icon in the button bar, then click on the Maintenance button.  Click on the button "Fix Email Issue".  This operation corrects an issue present in Version 4.1.  You do not need to use the "Fix Email Issue" button if you are upgrading from Version 4.0.3 or earlier.
• To upgrade from ProblemTracker Version 4.0 - 4.0.3 to Version 4.1.1, please consult section 3.0 of the readme.txt file for instructions.  In order to receive all of the file updates included in the upgrade, it is very important that you temporarily stop IIS prior to upgrading to Version 4.1.1 from Version 4.0 - 4.0.3.
• To upgrade from Versions 3.0 through 3.6.1, please consult section 4.0 4.0 of the readme.txt file for instructions.  To upgrade from a version prior to 3.0, please contact NetResults Technical Support.  
• Upgrading your workgroups from Versions 4.0 through 4.1 to Version 4.1.1 requires upgrading the database for each workgroup through the Workgroup Management System (as described in the readme.txt file).  If you have implemented any additional web server security measures on your ProblemTracker workgroups, this security will be altered after running the Repair operation on each workgroup.  Additional web server security includes the recommendations in the Web Server Security Help section or other measures recommended by your system administrator (e.g. SSL, etc.).  You will need to re-apply this additional security after you have completed the repair operation on each workgroup.
• Once you have installed ProblemTracker, information about logging into the Workgroup Management System for the first time can be found in the Version 4.1.1 Online Help document in the section called Logging In to WMS.  
• The URL to login to a ProblemTracker 4 workgroup is different from Version 3.6.1 or earlier.  The URL is now http://servername/workgroup/ptlogin.asp where servername is the TCP/IP name of the machine where ProblemTracker 4 is installed. You can also, optionally, omit the "/ptlogin.asp" part as this is the default page for the workgroup.

• To read about new features and fixes in this release, please visit the features page. 
• Please make sure that you have the proper web server, database drivers, and (optionally) SQL Server and/or Oracle software already installed on your machine before installing or upgrading to ProblemTracker 4. The requirements have changed since ProblemTracker 3, so you should review the new requirements before upgrading.
• To install, download the self-extracting .exe file (click on the link to the left). Then login as Administrator on your web server machine. Then double-click on the self-extracting .exe file (from Windows Explorer) to start the installation. More instructions regarding the installation process are located in the readme.txt file.  
• To upgrade from ProblemTracker Version 4.0 - 4.0.2 to Version 4.0.3, please consult section 2.0 of the readme.txt file for instructions. Please use this version of the readme.txt file as it contains the latest information related to the upgrade process.  In order to receive all of the file updates included in the upgrade, it is very important that you temporarily stop IIS prior to upgrading to Version 4.0.3 from Version 4.0 - 4.0.2.
• To upgrade from versions 3.0 through 3.6.1, please consult section 3.0 or section 4.0 of the readme.txt file for instructions.  To upgrade from a version prior to 3.0, please contact NetResults Technical Support.  
• After upgrading to Version 4.0.3 from Version 4.0 or 4.0.1, login to each of your workgroups as Admin, click on the Admin icon in the button bar, then click on the Maintenance button.  Click on the button "Apply DB Updates".  This operation corrects several issues present in Version 4.0 and 4.0.1.  You do not need to "Apply DB Updates" if you are upgrading from Version 4.0.2.  
• Upgrading your workgroups from Versions 4.0 - 4.0.2 to Version 4.0.3 requires running the "Repair" operation on each workgroup through the Workgroup Management System (as described in the readme.txt file).  If you have implemented any additional web server security measures on your ProblemTracker workgroups, this security will be altered after running the Repair operation on each workgroup.  Additional web server security includes the recommendations in the Web Server Security Help section or other measures recommended by your system administrator (e.g. SSL, etc.).  You will need to re-apply this additional security after you have completed the repair operation on each workgroup.
• Once you have installed ProblemTracker, information about logging into the Workgroup Management System for the first time can be found in the Version 4.0 Online Help document in the section called Logging In to WMS.  
• The URL to login to a ProblemTracker 4 workgroup is different from Version 3.6.1 or earlier.  The URL is now http://servername/workgroup/ptlogin.asp where servername is the TCP/IP name of the machine where ProblemTracker 4 is installed. You can also, optionally, omit the "/ptlogin.asp" part as this is the default page for the workgroup.