NetResults ProblemTracker
Glossary

Glossary of Terms

Click on the term to read more about it within the Help section listed to the right.

  • About
  • - Database Administration
  • Action
  • - Problem History
  • Action By
  • - Problem History
  • Action Date
  • - Problem History
  • Add (Define Schema)
  • - Customizing the Data Record
  • Add (Edit User Group)
  • - User Administration - Privileges
  • Add Attachments via Add Page
  • - User Administration - Privileges
  • Add Item
  • - Customizing Menu Values
  • Add New Group
  • - Customizing Workflow
  • Add State
  • - Customizing Workflow
  • Add User
  • - User Administration - Users
  • Admin (Navigation Bar button)
  • - Admin Overview
  • Admin (privilege)
  • - User Administration - Privileges
  • Annotate
  • - Adding Records
  • Assign Managers
  • - Customizing Workflow
  • Assign to on next State
  • - Customizing Workflow
  • Assign to on Previous State
  • - Customizing Workflow
  • Assigned To
  • - Adding Records
  • Auto Login
  • - Logging In
  • Background Color
  • - Customer Bug Page
  • Banner Background Color
  • - General Preferences
  • Breakdown calculations by
  • - Summary Reports
  • By default include "Group" Users for Record Visibility...
  • - General Preferences
  • Calculate (y-axis for line chart)
  • - Summary Reports
  • Can be Assignee for Add
  • - User Administration - Privileges
  • Chart Style Options
  • - Summary Reports
  • Chart Title
  • - Summary Reports
  • Chart Type
  • - Summary Reports
  • Chart Width x Height
  • - Summary Reports
  • Check DB Values
  • - Customizing Menu Values
  • Create Schema
  • - Database Administration
  • Custom HTML (Bottom of Page)
  • - Customer Bug Page
  • Custom HTML (Top of Page)
  • - Customer Bug Page
  • Data Migration
  • - Database Administration
  • Database Tools
  • - Admin Overview
  • Database Type
  • - General Preferences
  • Date Delimiter
  • - General Preferences
  • Date Format
  • - General Preferences
  • Date Reported
  • - Adding Records
  • Default (User)
  • - User Administration - Users
  • Default Add Value
  • - Customizing Workflow
  • Define Schema
  • - Admin Overview
  • Define Workflow
  • - Admin Overview
  • Delete (Navigation Bar Button)
  • - Deleting Records
  • Delete (Privilege)
  • - User Administration - Privileges
  • Delete All Records
  • - Permanently Deleting Multiple Records
  • Delete Database
  • - Database Administration
  • Delete State
  • - Customizing Workflow
  • Deleted
  • - Adding Records
  • Description
  • - Adding Records
  • Display Order Button in Top Bar
  • - General Preferences
  • Do not chart data for a value if it is all zeros
  • - Summary Reports
  • Edit (Navigation Bar Button)
  • - Editing Records
  • Edit (Define Schema)
  • - Customizing the Data Record
  • Edit (Privilege)
  • - User Administration - Privileges
  • Edit Groups
  • - User Administration - Groups
  • Edit Items
  • - Customizing Menu Values
  • Edit Personal Preferences
  • - Logging In
  • Edit Query Result Set
  • - User Administration - Privileges
  • Edit Record Visibility
  • - User Administration - Privileges
  • Edit Report Layouts
  • - Using Saved Queries & Reports
  • Edit Saved Queries
  • - Using Saved Queries & Reports
  • Edit State
  • - Customizing Workflow
  • Edit User
  • - User Administration - Users
  • Email Configuration
  • - Admin Overview
  • Enable File Attachment
  • - Customer Bug Page
  • Enable Record Level Security
  • - General Preferences
  • Enable Session Locking with Administrator Override
  • - General Preferences
  • Enter Key
  • - Entering License Information
  • Export Database
  • - Database Administration
  • Fix-Close Date
  • - Adding Records
  • Fix-Close Detail
  • - Adding Records
  • From Email Account
  • - General Email Configuration
  • General Preferences
  • - Admin Overview
  • Groups
  • - User Administration - Groups
  • Help (Privilege)
  • - User Administration - Privileges
  • History (Navigation Bar Button)
  • - Problem History
  • History (Privilege)
  • - User Administration - Privileges
  • History Comment
  • - Editing Records
  • Home (Navigation Bar Button)
  • - Logging In
  • Import Database
  • - Database Administration
  • In Use
  • - Customizing the Data Record
  • Include in Email Msg
  • - Customizing the Data Record
  • Include in Inet Page
  • - Customizing the Data Record
  • Include on Add Page
  • - Customizing the Data Record
  • Include on View Page
  • - Customizing the Data Record
  • Inet Page Options
  • - Admin Overview
  • Initialize Database
  • - Database Administration
  • Item Label
  • - Customizing Menu Values
  • Label
  • - Customizing the Data Record
  • Label Length
  • - Summary Reports
  • Last 20 records reported by you
  • - Logging In
  • License Type
  • - User Administration - Users
  • License Agreement
  • - Entering License Information
  • Limit Calculations to records matching
  • - Summary Reports
  • Limit Record Visibility to a Users Own Groups
  • - General Preferences
  • Load Default Values
  • - Setting Notification Preferences
  • Load Defaults
  • - Customizing Workflow
  • Logoff (Navigation Bar Button)
  • - Getting Started Tutorial
  • Logoff (User Sessions)
  • - User Administration - User Sessions
  • Maintenance
  • - Admin Overview
  • Make Visible to these Groups
  • - Editing Records
  • Next State
  • - Customizing Workflow
  • Not In Use
  • - Customizing the Data Record
  • Notify on Add & Delete
  • - Email Notification Preferences
  • Notify on Change of Assignment
  • - Email Notification Preferences
  • Notify on Change of Status
  • - Email Notification Preferences
  • Options Menu
  • - Admin Overview
  • Order
  • - Customizing Menu Values
  • Override Record Level Security
  • - User Administration - Privileges
  • Password
  • - User Administration - Privileges
  • Perform calculation for...(x-axis for line chart)
  • - Summary Reports
  • Platform
  • - Adding Records
  • Previous State
  • - Customizing Workflow
  • Priority
  • - Adding Records
  • PRN
  • - Adding Records
  • Product
  • - Adding Records
  • Product Summary
  • - Summary Reports
  • Query (Navigation Bar Button)
  • - Querying Records
  • Query
  • - User Administration - Privileges
  • Query Groups
  • - Customizing Workflow
  • Record Order
  • - Customizing the Data Record
  • Released in Version
  • - Adding Records
  • Remember Password
  • - Logging In
  • Remove
  • - Customizing the Data Record
  • Remove Records from Database on "Delete" operation
  • - General Preferences
  • Report Layout
  • - Querying Records
  • Report Layouts
  • - Using Saved Queries & Reports
  • Reported By
  • - Adding Records
  • Reported in Version
  • - Adding Records
  • Request Type
  • - Adding Records
  • Required
  • - Customizing the Data Record
  • Save Group Queries
  • - User Administration - Privileges
  • Save Group Report Formats
  • - User Administration - Privileges
  • Saved Queries
  • - Using Saved Queries & Reports
  • Send Email
  • - Admin Overview
  • Sender Email Account
  • - General Email Configuration
  • Set Default
  • - Customizing Menu Values
  • Set Default Email Preferences
  • - Setting Notification Preferences
  • Set Email Preferences
  • - Setting Notification Preferences
  • Set Global Email Options
  • - Setting Notification Preferences
  • Set Server Configuration
  • - General Email Configuration
  • Severity
  • - Adding Records
  • Show Chart
  • - Summary Reports
  • SMTP Email Server
  • - General Email Configuration
  • Sort By
  • - Querying Records
  • Sort Order
  • - Customizing the Data Record
  • State Name
  • - Customizing Workflow
  • Status
  • - Adding Records
  • Substatus
  • - Adding Records
  • Summary (Navigation Bar Button)
  • - Summary Reports
  • Task (Navigation Bar Button)
  • - Marking a Task Complete
  • Task (Privilege)
  • - User Administration - Privileges
  • Task Fields
  • - Customizing Workflow
  • Title
  • - Adding Records
  • Title Text Color
  • - General Preferences
  • Top 20 Records
  • - Logging In
  • Truncate Text and TextArea fields
  • - Setting Notification Preferences
  • User Administration
  • - Admin Overview
  • User ID
  • - User Administration - Privileges
  • User Sessions
  • - User Administration - User Sessions
  • User Summary
  • - Summary Reports
  • Value is Public
  • - Customizing Menu Values
  • View (Navigation Bar Button)
  • - Viewing Records
  • View (Privilege)
  • - User Administration - Privileges
  • Workaround
  • - Adding Records